AI agents for WhatsApp Business

An AI agent answers your customers on WhatsApp with your business's information, at any hour. Unlike a menu chatbot, it understands what people write, checks your data and does tasks like booking an appointment or logging an order. When a case needs it, it hands off to a person.

What it solves

  • Messages that arrive after hours and get answered late.
  • The same questions about prices, hours and availability, every day.
  • Customers who write in and never get a follow-up.
  • Appointments and orders written down by hand.

What's included

  • WhatsApp Business connectionI use the official WhatsApp Business API, so your number works within Meta's rules.
  • Your information as the sourceThe agent answers with what you define: prices, services, policies and common questions. What it doesn't know, it doesn't answer.
  • TasksIt books appointments, logs orders or customers in your CRM, Notion or spreadsheet and sends reminders.
  • Handoff to a personWhen the customer asks for it or the conversation gets complicated, it alerts your team with a summary of the case.

Levels

  1. Common questions

    An assistant that answers the usual questions with your information and passes the rest to a person.

  2. Agent with tasks

    It also books, takes orders or qualifies leads, and logs everything in your CRM or spreadsheet.

  3. Integrated agent

    Connected to your systems (inventory, bookings, invoicing), with several workflows and reports on what your customers ask.

Each project is quoted based on its scope. Write to me and I'll tell you which level yours fits.

How I work

  1. ConversationsI look at how your customers write to you today and what they ask most.
  2. DesignI define what the agent handles, what data it uses and when it hands off to a person.
  3. BuildI connect it to WhatsApp and test it with real conversations before opening it to customers.
  4. TuningI review the first weeks of conversations and fix what goes wrong.

Frequently asked questions

What's the difference between a chatbot and an AI agent?

A classic chatbot follows a fixed menu. An AI agent understands freely written messages, looks up information and does tasks, like booking an appointment or logging an order.

Do I need the WhatsApp Business API?

For an agent that answers on its own, yes: it's Meta's official way to connect systems to WhatsApp. Meta charges based on the messages sent; I explain the cost before we start.

Can the agent make mistakes?

Yes. That's why it sticks to your business's information, gets tested before customers use it and hands doubtful cases to a person. Reviewing conversations is part of the work.

Can I keep my WhatsApp number?

Usually, yes. It depends on how you use it today; we check before connecting anything.

If you have a process like this, tell me about it.

Write to me

See more: Automating with N8N and Claude Code

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